Refund Policy

At Techycove Mediaguru OPC Pvt. Ltd we strive to provide high-quality digital services, including digital marketing, advertising, gaming, and software or web application development. We value our customers and want to ensure a fair and transparent refund process. Please review our refund policy carefully.

1. General Policy

Due to the nature of digital services and the resources committed upon initiation of work, all payments made to Techycove Mediaguru OPC Pvt. Ltd are generally non-refundable once work has commenced. However, we may consider refund requests on a case-by-case basis under specific circumstances, as described below.

2. Eligibility for Refunds

Refunds may be considered only if:

• The service has not been delivered at all, and
• No substantial work has begun on your project, and
• You request the refund within [X] days of payment

If you meet these conditions, please contact us in writing at [[email protected]] with your order details and reason for requesting a refund.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• If you change your mind after we have started work
• If you fail to provide required information, approvals, or assets in a timely manner
• If the work is delayed due to your own inaction or lack of cooperation
• If a digital service is delivered as agreed and is functioning as described
• For any intangible, customized, or downloadable goods/services
• For payments covering third-party costs (like ad budgets, software licenses, domain/hosting, etc.)

4. Gaming and Digital Product Refunds

For gaming-related services, once digital goods, virtual items, or game credits have been delivered, no refunds will be issued.

5. Partial Refunds

In rare cases, and solely at our discretion, we may consider offering a partial refund if it is determined that the delivered work does not reasonably match the agreed scope, provided you notify us within [X] days of delivery and give us a reasonable chance to correct the issue first.

6. How to Request a Refund

To request a refund, please contact us at:

Email: [[email protected]]
Phone: [+91 7229022682]

Include:

• Your name and contact details
• Project name or order reference
• Reason for requesting the refund

We will review your request within [X] business days and inform you of our decision.

7. Chargebacks

Initiating a chargeback with your payment provider before contacting us to resolve your issue is a violation of these Terms. If you open a chargeback without giving us the opportunity to address your concerns, we reserve the right to suspend or terminate your access to our Services and pursue further legal action.

8. Changes to This Policy

We reserve the right to modify this refund policy at any time. Updates will be posted on our Website, with the date of revision. Your continued use of our Services after updates means you accept the revised policy.